Support desk and customer services
Customer service is the heart of every IT-ITeS company. Customers need to be attended without delays and provided with a timely and effective solution to their problems. By analyzing historical data using predictive analysis and looking deep into customers' behavior, you can foresee common issues raised by the customers. This helps in standardizing the response and set of actions to resolve these issues and provide quality service.
The same analysis can also be used to identify minor common problems and provide users the ability to self-serve them. This can reduce the time in resolution of issues and boost service level. This increases the efficiency of the staff and the turnover of the call centers and BPO. This has a direct positive impact on costing and profitability.
Why Glorious Insight ?
We help you increase your productivity
Our experts create customized solutions that bring agility to your processes and manage risks efficiently while freeing you and your expenses for innovation.
We deliver end-to-end IT/ITeS services
Glorious Insight delivers end-to-end solutions that help you streamline your processes with exclusive support for security, IT, and risk management services.
We are backed with rich domain knowledge
Our teams have gathered a rich experience and deep understanding of the domain over the years that help us deliver quality solutions that meet industry standards.