Travel & Hospitality
Over the last few years, Travel & Hospitality sector has witnessed massive changes. Customers plan their travel and stay using different mediums to get a personalized, engaging and smart experience. Travel & Hospitality industry is undergoing through many challenges in handling the growing competition and focusing on increasing conversion without any compromise on quality.
Thanks to the Internet, the ways that people travel and vacation have changed drastically in a short span of time. So, it is becoming more and more difficult for hoteliers/service providers to manage their legacy, understand customer needs and sentiments.
How can we help:
In field of Travel and Hospitality, Glorious Insight has unique amalgamation of services and solutions considering various sub-sections of this industry. Our services focus on enhancing multi-channel customer experience, by increasing business efficiency using strong technologies like Internet of Things, Chatbots, Cloud computing and Analytics. Our solution also involves Infrastructure and Security Management services for complete security and hosting solutions.
The main aim of Glorious Insight is to take customer experience to the next level, bring simplicity and efficiency in business operations leveraging the technology.
- Big Data Analytics: Big Data as a concept has been around with regards to multiple industries. However, within the global travel, tourism & hospitality industry, it is primarily the famous and branded hotels who have started using data to cull-out insights that can help improve customer satisfaction and optimize operations.
- Artificial Intelligence (AI):Chatbots, virtual assistants and robots are primarily being employed by industry players to enhance customer experience. AI allows for 24×7 customer interaction and the tools based on it are capable of learning and adapting to different situations (machine learning) to provide personalized, relevant recommendations.
- Robotic Process Automation (RPA):Robotics coupled with AI to automate customer service & support, automated inventory check and tracking of housekeeping tasks. RPA reduces the manual process and provide the automated tasks.